Terms and conditions of sale.

1. Service provider

ARTHEMIS CAR — sole proprietorship (EI), SIRET 952 951 175 00024, 360 chemin de la Levade, 06550 La Roquette-sur-Siagne, France. Phone: 06 06 72 53 78. Email: contact@arthemis-car.com. See also the legal notice.

2. Purpose

These terms govern the car detailing, protection and customisation services offered by ARTHEMIS CAR (interior, exterior and full packages, polishing, ceramic coating, wheels, brake calipers, lights, multimedia and audio installation). Any booking implies acceptance of these terms.

3. Prices

Prices are in euros, all taxes included. Package prices are “from” prices, set for a small car in normal condition, serviced at the centre. The size of the vehicle (SUV, large vehicles), its condition (pet hair, sand, ingrained dirt) or additional work may lead to a surcharge. Any surcharge is quoted and submitted to the customer for approval before any work begins; without approval, only the booked service is carried out. À la carte services are subject to a prior quote.

4. Booking

Online booking is made through the Setmore calendar available on the Booking page: choice of package, time slot, contact details, then payment. The booking is confirmed once payment is validated; a confirmation is sent by email. Bookings can also be made by phone or at the centre.

5. Payment

For any online booking, the full price of the service is paid by card at the time of booking. Payment is processed securely by Stripe; ARTHEMIS CAR has no access to card details. Any surcharge agreed on site (article 3) is paid when the vehicle is collected.

6. Cancellation and rescheduling by the customer

• Up to 48 hours before the appointment : the customer may cancel or reschedule online (link in the confirmation email) or by contacting the centre. If cancelled, the amount paid is refunded in full to the original payment method.
• Less than 48 hours before the appointment, or no-show : no cancellation or refund is possible, except in duly justified cases of force majeure.

7. Cancellation by ARTHEMIS CAR

If the centre is unable to carry out the service (unavailability, equipment failure, conditions preventing quality work), ARTHEMIS CAR informs the customer as soon as possible and offers a new slot or a full refund, at the customer’s choice.

8. Right of withdrawal

For a service booked remotely (online or by phone), the consumer has 14 days from the booking to withdraw, without giving any reason (articles L221-18 et seq. of the French Consumer Code), by sending an unambiguous statement by email or post to the details in article 1.

When the chosen appointment falls before the end of this period, the customer expressly requests that the service begin before the period expires. If the customer withdraws after the service has started, they pay for the service provided up to the withdrawal (article L221-25). The right of withdrawal can no longer be exercised once the service has been fully performed (article L221-28, 1°). Refunds are made within 14 days of the withdrawal, using the same payment method.

9. How the service works

• The customer drops off the vehicle at the agreed time at the centre, 360 chemin de la Levade, 06550 La Roquette-sur-Siagne. A significant delay may reduce the time available; the service is then adapted or rescheduled.
• The vehicle’s condition is checked on arrival. Pre-existing defects (deep scratches, chips, worn materials) are pointed out to the customer.
• The customer removes personal and valuable items before drop-off. ARTHEMIS CAR cannot be held responsible for items left in the vehicle.
• Service durations are indicative. The result depends on the initial condition of the vehicle and its materials; some stains or defects may remain. Polishing, in one or three steps, reduces clear-coat defects without guaranteeing their removal.
• Care advice is given when the vehicle is collected. The customer agrees to follow it to preserve the treatments (ceramic, protection).

10. Liability

ARTHEMIS CAR performs its services with care and to professional standards. Any complaint about a service must be made when the vehicle is collected, before it leaves the centre, so that it can be checked.

11. Complaints

For any complaint, the customer contacts ARTHEMIS CAR using the details in article 1. ARTHEMIS CAR undertakes to seek an amicable solution first.

12. Gift cards

ARTHEMIS CAR gift cards (€50, €100, €150 or €250) are valid for 12 months from purchase, on all services, in one or more visits; any remaining balance is kept until the expiry date. They are neither refundable nor exchangeable for cash, and are not replaced if lost. The card is sent by email within 24 working hours after payment. The buyer has a 14-day withdrawal period from purchase, provided the card has not been used.

13. Loyalty programme

The loyalty programme is free and personal. Each paid Essentiel or Excellence preparation (interior, exterior or full) is recorded on the customer file. After 5 paid preparations over a rolling 12 months, the 6th Essentiel preparation is free, vehicle size included, in the category of the 5th treatment. Signature packages, polishing, ceramic coating and à la carte services do not count. Not combinable, with no cash value; ARTHEMIS CAR may change the programme after informing customers, visits already earned remaining valid.

14. Personal data

The information collected when booking (name, phone, email, vehicle) is used only to manage the appointment, the payment and the customer relationship. See the Privacy.

15. Governing law

These terms are governed by French law. In the event of a dispute, and after an attempt at amicable resolution, the competent courts are those provided for by law.